THE COMPANY

Builder Prime is revolutionizing the home improvement industry. Our all-in-one business management solution seamlessly integrates CRM, estimating, production management, payments, reporting and more. Businesses can now operate more efficiently, win more jobs and achieve growth goals while delivering a stellar customer experience from lead to referral.

Our dedicated team is the driving force behind our success. We are continuously seeking dynamic individuals who are ready to foster a culture of growth, creativity, and collaboration. Are you ready to be a pivotal part of a team where your contributions don’t just shape the company but also shape the industry? Join us!

THE ROLE

This is a remote position open to candidates authorized to work in the US without visa sponsorship, who presently reside in the US. There is a preference for candidates in states where we already have Builder Prime employees; California, Colorado, Florida, Georgia, Idaho, Indiana, Nebraska, New York, Oregon, Texas, Utah, Virginia, Washington, and Wisconsin.

Our implementation team facilitates smooth transitions for new customers by providing personalized implementation plans, technical configuration assistance, and comprehensive training to ensure effective software adoption and swift time to value.

As a senior member of the implementation team, you will lead complex enterprise implementations and drive strategic improvements to our implementation methodology. You'll serve as the escalation point for challenging technical configurations and will be instrumental in reducing our overall customer onboarding timeline.

THE DAY-TO-DAY

As a Senior Implementation Project Manager at Builder Prime, you are responsible for guiding new customers through the implementation process, ensuring they achieve rapid time-to-value from our platform. This role reports directly to the Sr Manager of Implementation and Support and collaborates closely with Account Managers, Support, and Sales.

• Drive strategic initiatives to streamline implementation processes and reduce time-to-value

• Manage enterprise-level implementations with multiple stakeholders and complex technical requirements

• Lead kickoff calls to understand customer goals, timeline expectations, and success metrics

• Configure the platform with custom templates, workflows, and settings specific to each customer's needs

• Prepare customers for post-implementation self-sufficiency by delivering system training as part of the Implementation process.

• Track implementation milestones and manage customer expectations throughout the setup process

• Identify and solve technical challenges that arise during implementation and serve as a point of escalation for technical challenges that junior team members cannot resolve

• Coordinate with Account Managers for a smooth handoff once implementation is complete

• Document customer workflows and configurations for future reference and support

• Continuously optimize implementation processes to improve efficiency and customer satisfaction

• Analyze implementation data to identify bottlenecks and recommend process improvements

• Lead cross-functional projects aimed at improving customer onboarding experience

THE MUST-HAVES

• 3+ years of experience in customer onboarding, implementation, or training roles, preferably in SaaS or construction technology

• Demonstrated ability to translate technical product capabilities into business value for diverse customer workflows

• Proven track record of reducing implementation timelines and improving customer satisfaction scores

• Experience with enterprise-level implementations involving multiple stakeholders and complex integrations

• Strong analytical skills with ability to use data to drive process improvements

• Leadership experience in guiding cross-functional initiatives

• Experience conducting engaging virtual training sessions and developing effective educational materials

• Strong technical configuration skills with the ability to learn and master new software platforms quickly

• Excellent project management abilities with a track record of meeting implementation deadlines

• Exceptional communication skills, including the ability to adapt messaging to different learning styles

THE NICE-TO-HAVES

• Knowledge or experience in SaaS and the home improvement industry.

• Strong understanding of business management CRM software and its application in improving business processes.

THE BENEFITS

• Medical, dental, vision plans with generous company contribution for employees

• 401k plan with matching contributions, immediately vested

• Access to Health Savings Account (HSA) for eligible plans

• Medical and Dependent Care Flexible Spending Account (FSA)

• Employer-paid Life and Short-Term Disability Insurance

• Paid Time Off (Vacation, Sick Leave, and Volunteer Time Off)
  

PLUS…

• Room to Grow: We LOVE to promote from within. Show us your best stuff, and you’ll have ample opportunity to grow and advance.

• Flexible Work Arrangements: We are currently a mix of hybrid and fully remote roles across multiple time zones to support work-life balance.

• We Hate Red Tape: We never restrict our team’s creativity, so you’ll have the freedom to experiment and test out new ideas. At Builder Prime, “Iterate To Innovate” is a foundational philosophy.

• Strong Culture: Through the use of platforms like Bonusly, the Coffee Chat slack app, and other events and initiatives (both virtual and in-person), we strive to make work both a place where you can do the best work of your career AND have fun. There is no reason it can't be both!

This position will pay a base salary of $95,000-$115,000 depending on experience and location.

Builder Prime is an Equal Opportunity Employer and values diversity at all levels. We also participate in E-Verify to confirm employment eligibility in the U.S.