Associate Customer Success Manager



Customer Service, Sales & Business Development
United States
Posted on Tuesday, June 11, 2024
We are:

Element451 is the fastest growing CRM Platform in the higher education vertical! We’re the only student engagement CRM provider to leverage AI, student behavior data, and advanced marketing automation to hyper-personalize and scale higher ed student recruitment and enrollment for increased engagement and admissions success.

Our values:

Impactful not Immediate

We prioritize and invest in initiatives that will be most impactful.

Progress before Perfection

We are action-oriented people. We are empowered to make decisions and achieve our goals.

Learners before Masters

We are curious and humble people who strive to constantly improve.

Together not Alone

We rally behind each other and pitch in to support the greater whole.

Customer Success not Support

We solve partner goals and prioritize their success.

You have:

  • 1+ year(s) of Customer Success, Higher Education Admissions, Customer Care, or Account Management experience
  • Bachelor’s Degree or equivalent experience AND/OR equivalent work experience
  • Bonus if you have SaaS or higher education experience

What you’ll do in this role:

As an entry-level Associate Customer Success Manager, you will be a key player on the Customer Success team. This role offers an exciting opportunity to learn and grow within the Customer Success team while making a positive impact on our clients' business outcomes.

  • Collaboration: Work closely with our Customer Success teams to execute a plan for retaining clients and growing our client base; collaboration and a strong working relationship with the individual Customer Success Manager are paramount.
  • Customer Engagement: Deliver successful, high quality, multi-channel customer journeys for assigned accounts. Proactively engage with customers through various communication channels (emails, phone calls, video conferences) to understand their business goals, challenges, and share product information.
  • Product Training: Conduct training sessions to educate customers on the features and functionalities of Element451 empowering them to utilize its full potential effectively.
  • Issue Resolution: Address customer inquiries, troubleshoot technical problems, and resolve issues in a timely and professional manner, escalating complex matters to senior team members when necessary.
  • Customer Success Metrics: Collaborate with the Customer Success team to monitor, track, analyze, and interpret customer success metrics, ensuring that customers are achieving their desired outcomes.
  • Account management support for the CSM team: maintaining various projects, updating in HubSpot, creating quotes, monitoring opportunities and logging updates for the CSM team, and other PM responsibilities for the team.

What you should be great at:

  • Skills: Strong communication and interpersonal skills, active listening, problem-solving ability, and a passion for delivering excellent customer service.
  • Tech-savviness: Comfortable navigating software applications and an eagerness to learn new tools quickly.
  • Adaptability: Ability to thrive in a fast-paced environment and embrace change in a dynamic SaaS industry.
  • Team Player: A collaborative attitude and willingness to work as part of a diverse team.
  • Time Management: Excellent organizational skills with the ability to prioritize tasks effectively and manage multiple customers simultaneously.

Compensation: $60,000 - $70,000 annually


  • Competitive salary & benefits (Medical, Dental, Vision, Disability & More)
  • 401k plan with 4% employer match available after 3 months of employment
  • Work from home anywhere in the US
  • Paid parental leave
  • Time to Relax - 10 company holidays and 20 days of paid time off
  • Do work that matters and makes a positive impact on students going to college

Element 451 is an equal employment opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If reasonable accommodation is needed to participate in the job application process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.