Implementation Strategist
Element451
This job is no longer accepting applications
See open jobs at Element451.See open jobs similar to "Implementation Strategist" Blueprint Equity.Sales & Business Development
United States
Posted on Jun 11, 2024
We are:
Element451 is the fastest growing CRM Platform in the higher education vertical! We’re the only student engagement CRM provider to leverage AI, student behavior data, and advanced marketing automation to hyper-personalize and scale higher ed student recruitment and enrollment for increased engagement and admissions success.
Our values:
Impactful not Immediate
We prioritize and invest in initiatives that will be most impactful.
Progress before Perfection
We are action-oriented people. We are empowered to make decisions and achieve our goals.
Learners before Masters
We are curious and humble people who strive to constantly improve.
Together not Alone
We rally behind each other and pitch in to support the greater whole.
Customer Success not Support
We solve partner goals and prioritize their success.
You are:
Perks
Element451 is the fastest growing CRM Platform in the higher education vertical! We’re the only student engagement CRM provider to leverage AI, student behavior data, and advanced marketing automation to hyper-personalize and scale higher ed student recruitment and enrollment for increased engagement and admissions success.
Our values:
Impactful not Immediate
We prioritize and invest in initiatives that will be most impactful.
Progress before Perfection
We are action-oriented people. We are empowered to make decisions and achieve our goals.
Learners before Masters
We are curious and humble people who strive to constantly improve.
Together not Alone
We rally behind each other and pitch in to support the greater whole.
Customer Success not Support
We solve partner goals and prioritize their success.
You are:
- A team player with 2+ years working in IT, SaaS, Software implementation, or a Bachelor’s degree or equivalent combination of education and experience.
- Knowledgeable of data analytics and data configuration.
- Experienced with higher education admissions, recruiting, or marketing vertical experience preferred.
- Very organized, logical, analytical and have a high attention to detail.
- Project manage the onboarding of new education-related clients.
- Proficient in SaaS applications and CRM tools.
- Provide guidance to client stakeholders such as Admissions, IT and Tech support through SSO setup, SIS integration, platform configuration, and other data-related requests.
- Take full ownership of the client from closed-won through the full onboarding phase.
- Collaborate with Customer Success Manager to ensure customer success, including opportunities for growth and to support strategy execution.
- Develop strategies to more effectively engage and use Element451 features, based on key insights, findings, and research.
- Lead and facilitate onboarding of new customers including training, presentation recordings, and prep calls for customers.
- Facilitate end-user training during customer onboarding, and continuous training as new customer team members and/or features are added.
- Serve as the product expert for assigned customers.
- Align on onboarding goals and tasks with clients.
- Communicate with clients via phone, chat, zoom, and in person where required and necessary.
- Triage, solve, and escalate where required; troubleshooting items through onboarding phase.
- High project management skills and competencies: software industry preferred.
- Able to teach and coach the layman on data configuration.
- Data analytical skills.
- Communicating in verbal and written formats.
- Use case management and recommendations.
Perks
- Competitive salary & benefits (Medical, Dental, Vision, Disability & More)
- 401k plan with 4% employer match available after 3 months of employment
- Work from home anywhere in the US
- Paid parental leave
- Time to Relax - 10 company holidays and 20 days of paid time off
- Do work that matters and makes a positive impact on students going to college
This job is no longer accepting applications
See open jobs at Element451.See open jobs similar to "Implementation Strategist" Blueprint Equity.