We are:

Element451 is the fastest growing CRM Platform in the higher education vertical! We’re the only student engagement CRM provider to leverage AI, student behavior data, and advanced marketing automation to hyper-personalize and scale higher ed student recruitment and enrollment for increased engagement and admissions success.

Our values:

Impactful not Immediate

We prioritize and invest in initiatives that will be most impactful.

Progress before Perfection

We are action-oriented people. We are empowered to make decisions and achieve our goals.

Learners before Masters

We are curious and humble people who strive to constantly improve.

Together not Alone

We rally behind each other and pitch in to support the greater whole.

Customer Success not Support

We solve partner goals and prioritize their success.

You are:

• A team player with 2+ years working in IT, SaaS, Software implementation, or a Bachelor’s degree or equivalent combination of education and experience.
• Knowledgeable of data analytics and data configuration.
• Experienced with higher education admissions, recruiting, or marketing vertical experience preferred.
• Very organized, logical, analytical and have a high attention to detail.
  
  

What you’ll do in this role:

• Project manage the onboarding of new education-related clients.
• Proficient in SaaS applications and CRM tools.
• Provide guidance to client stakeholders such as Admissions, IT and Tech support through SSO setup, SIS integration, platform configuration, and other data-related requests.
• Take full ownership of the client from closed-won through the full onboarding phase.
• Collaborate with Customer Success Manager to ensure customer success, including opportunities for growth and to support strategy execution.
• Develop strategies to more effectively engage and use Element451 features, based on key insights, findings, and research.
• Lead and facilitate onboarding of new customers including training, presentation recordings, and prep calls for customers.
• Facilitate end-user training during customer onboarding, and continuous training as new customer team members and/or features are added.
• Serve as the product expert for assigned customers.
• Align on onboarding goals and tasks with clients.
• Communicate with clients via phone, chat, zoom, and in person where required and necessary.
• Triage, solve, and escalate where required; troubleshooting items through onboarding phase.
  
  

What you should be great at:

• High project management skills and competencies: software industry preferred.
• Able to teach and coach the layman on data configuration.
• Data analytical skills.
• Communicating in verbal and written formats.
• Use case management and recommendations.
  
  

Compensation: $65,000 - $75,000 annually

Perks

• Competitive salary & benefits (Medical, Dental, Vision, Disability & More)
• 401k plan with 4% employer match available after 3 months of employment
• Work from home anywhere in the US
• Paid parental leave
• Time to Relax - 10 company holidays and 20 days of paid time off
• Do work that matters and makes a positive impact on students going to college
  
  

Element 451 is an equal employment opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If reasonable accommodation is needed to participate in the job application process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@element451.com. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.