EMR/RCM Support Advisor
Sunwave Health
Customer Service
Posted on May 14, 2025
- Work with customers to understand what they need and help them get there.
- Troubleshoot system issues — technical, functional, or workflow-related — and find the real cause.
- Handle support tickets from start to finish: investigate, solve, and document clearly.
- When something isn’t possible, explain why, offer the best option, and pass real feedback to Product.
- Collaborate with Product and Engineering to make sure customer voices are heard and understood.
- 3+ years supporting SaaS software or working in customer success, product support, or a similar role.
- Comfortable using spreadsheets (formulas, pivot tables), analyzing reports, and working with data.
- Technically curious — you don’t need to code, but you should know your way around APIs, browser dev tools, logs, and modern apps. Solid understanding of mobile (Android and iOS) and computer (Windows and MacOS) devices.
- Bonus if you’ve worked with EMR/RCM systems or have experience in healthcare or healthcare related billing.
- You ask smart questions, dig deep, and care about solving the real issue.
- You get how SaaS software works and can explain what’s going on under the hood in simple terms.
- You write clearly, speak directly, and communicate like a human — not a help desk robot.
- You’re organized, self-driven, and thrive in a fast-moving, remote environment.
- You don’t just want to close tickets — you want customers to feel confident using the product.